The cost is great value for money for a zoo. There is plenty to see, even in winter, and the site was a little bigger than I expected. Staff were brilliant too.
We went to the zoo on a cold but sunny morning and it was picturesque the views were amazing. The animals were very lively and were making lots of noises, it was wonderful!
Well cared for zoo in the mountains overlooking Colwyn Bay. Scenery and the enclosures fit well into the background of the location. There are so many animals to see including some exhibitions and shows that you find out about certain animals habitats, diet etc which is really interesting.
We really enjoyed our trip to the zoo. Every corner we turned there was a different animal to see. The zoo was well kept and all the staff were very friendly.
We had a lovely day out here with the family. The snow leopards were amazing and the keeper gave a very knowledgeable talk about the chimps.
Really enjoyed our family visit to the zoo. Sumatran Tigers were the highlight of my visit, along with the Sea Lion and Penguin feeding display.
Good selection of animals, it's a good walk around with lovely views of the coast too. The animal shows are interesting too.
In line with current Welsh Government regulations, we regret that as of Monday 14th December 2020, the Zoo will be closed until further notice.
If you have made a booking to visit us between Monday 14th
December and Sunday 3rd January you will have been sent an e-mail to discuss your booking options. Please respond to the email if you haven’t done so already. If you have not received an e-mail from us after checking your spam/junk folder then please email us with your booking reference number to info@welshmountainzoo.org and our team will respond in the coming days
During this time, please rest assured that our dedicated and hardworking team will provide the best care for our amazing animals, as they always do. We will, of course, constantly monitor the situation and we will also continue to take every precaution to safeguard our valued staff.
Your support throughout this past year has, and will continue to be, so greatly received. In such a challenging year, we have been truly humbled by the support that you, the best friends a Zoo could ever wish for, have given to us.
As soon as we receive further guidance from the Welsh Government on when we can reopen, we will of course keep you all informed of when we will be throwing our gates back open.
In the meantime, lets pull together to reduce the impacts of COVID as much as we possibly can. Take care of yourselves and see you soon.
Below is the important information you need to know about visiting Welsh Mountain Zoo when we re-open. Please note this may change according to any new restrictions that are brought in following the closure period. We kindly request that you check this page regularly for updates.
We have implemented a number of new precautions and followed the Government’s guidance so that we can provide a safe and enjoyable visit for everyone. Some of these measures include:
Pre-booking. This is so we can safely monitor/limit the number of visitors at the Zoo each day and also ensure a smooth and efficient admission.
All visitors, members and children under the age of three require tickets. Please pre-book tickets online in advance of your visit (up until 9.30am on the day of your visit). Zoo members will also need to show their membership card upon arrival. Gift/Complimentary Ticket holders will need to hand these tickets in upon arrival. PLEASE NOTE TICKETS ARE VALID FOR THE DAY STATED ON THE BOOKING. THEY ARE NON-TRANSFERABLE AND NON-REFUNDABLE.
In line with Welsh Government regulations, we regret that as of Saturday 5th December we have once again had to close indoor animal houses and viewing areas to visitors. Closed areas include the Chimp Auditorium, Reptile and Alligator houses and the Children’s Farm Barn. Our catering facilities and bathroom facilities remain open. The Zoovenirs Gift Shop will also remain open.
A one-way route is in place around some parts of the Zoo to aid social distancing.
Floor markings demarcate distances between visitors. Staff will monitor distances where queuing is anticipated to ensure there is adequate social distancing, as recommended by the Welsh Government.
Protective screening is installed at contact points.
Contactless card payments are welcomed wherever possible instead of cash and chip and pin entry payments.
Hand sanitising stations are sited around the Zoo. We also kindly ask visitors to pay extra care and attention to hygiene levels and to follow good hygiene practices by ensuring that you wash your hands properly with soap and hot water frequently throughout your visit.
Daily Presentations of Chimp Encounters, Penguin Parade and the Sea Lion Feeding & Bird Flight Demonstrations remain suspended (until such time as Welsh Government relaxes social distancing restrictions). Please note the Chimpanzees, Penguins and Sea Lions can be viewed from the viewing windows into their enclosure.
Our Catering Outlets will be offering take away food and beverages from the Zoolicious sweet shop & the Safari restaurant (weekends only). Please note that Penguin Café shall remain temporarily closed until further notice (until such time as Welsh Government relaxes the restrictions).
There is limited access to the Zoovenirs Gift Shop and a one-way system is in place to aid social distancing.
For the latest updates on safety measures in place please click here.
Your ongoing support has been, and will continue to be, so greatly received.
